2010/9/17 designing for "delight"
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- いいね！0
Jared Spool
@jmspool
@rhjr Zipcar, Netflix, Cirque du Soleil, Disney, ThinkGeek, CD Baby...
2010-09-18 07:09:56
Robert Hoekman Jr
@rhjr
@jmspool Many customer service interactions are for positive purposes. Call, buy, receive. Call, sign up, get.
2010-09-18 07:11:54
Robert Hoekman Jr
@rhjr
@jmspool Many customer service interactions are for positive purposes. Call, buy, receive. Call, sign up, get.
2010-09-18 07:11:54
Robert Hoekman Jr
@rhjr
@jmspool Give me one specific example of a delightful design/aspect from one of those companies and how it improved their rep & loyalty.
2010-09-18 07:13:57
Robert Hoekman Jr
@rhjr
@jmspool Give me one specific example of a delightful design/aspect from one of those companies and how it improved their rep & loyalty.
2010-09-18 07:13:57
Robert Hoekman Jr
@rhjr
@pboersma @jmspool Interesting. Not because of delight, but because of how good writing improves the UX. Delight is cumulative.
2010-09-18 07:23:17
Robert Hoekman Jr
@rhjr
@pboersma @jmspool Interesting. Not because of delight, but because of how good writing improves the UX. Delight is cumulative.
2010-09-18 07:23:17
Robert Hoekman Jr
@rhjr
@putorti @jmspool They have high usability, but what makes them delightful? What's so special that its *more* than a strongly usable design?
2010-09-18 07:31:57
Robert Hoekman Jr
@rhjr
@putorti @jmspool They have high usability, but what makes them delightful? What's so special that its *more* than a strongly usable design?
2010-09-18 07:31:57
Robert Hoekman Jr
@rhjr
Designers everywhere, commence drooling. http://phxdw.com/posters/
2010-09-18 07:40:46